General terms for playing with Magnetic Slots

Opening a Magnetic Slots account creates an agreement between the account holder and us, and these general terms set out what it contains. Wherever they say "we", "us" or "our", they refer to Magnetic Slots; "you" is the account holder. Our privacy notice and the rules of any promotion you accept sit alongside them.

Eligibility

To hold an account, you need to be 18+ and to have reached the legal age in your country. Each account belongs to one person, and by registering you confirm that your details are accurate and that you will keep them current.

Your login and your account

Registration typically requires an e-mail address, a password and personal details. The password stays with you alone, and activity carried out under your login counts as yours. If you suspect that someone else has signed in, tell our support team straight away.
Our catalogue covers slots, live casino and table games, and Pragmatic Play, Evolution and Hacksaw Gaming are among the studios behind them. Every title follows its own game rules. Play runs in the browser of an iOS or Android phone or tablet with nothing to install, and the interface is offered in English, German, French, Polish and Italian.

Money in

As a rule, €10 is the smallest ordinary deposit. We typically add no charge of our own to a deposit.

Promotions

Across the first three deposits, the welcome package adds up to €1,500 and 250 free spins, and each stage opens with a deposit of €20 or more.

The following rules apply to the welcome package and our other offers:

• Bonus wagering: 35x the bonus amount, as a rule.
• Free-spin winnings: usually wagered 35x.
• Time to finish the welcome wagering: typically 7 days.
• Highest stake while a bonus is active: usually €5.
• Ceiling on cashing out bonus winnings: as a rule, 10x the bonus.
• Slot contribution to wagering: typically 100%.
• Table-game contribution: usually about 10–20%.
• High-roller offer: 50% up to €500, as a rule from a deposit of €300.
• Weekly cashback and the loyalty programme: each follows its own conditions.

Money out

Usually, €50 is the smallest withdrawal you can request. Bank transfer and crypto are typically the routes for payouts. Crypto payouts are processed in about 24 hours, while bank transfers, as a rule, take 3 to 5 business days. Unplayed deposits usually need 3x turnover before they can leave the account. Players on higher loyalty levels typically enjoy larger withdrawal ceilings.

Identity checks

Your first withdrawal is, as a rule, the point at which we confirm the identity of the account holder. The check usually covers three items: an identity document, proof of address and a selfie showing you with the document.

Limits and breaks

Daily, weekly and monthly deposit limits, cooling-off, self-exclusion and session timers are typically available in your account. Our responsible gambling guidance explains how each one works and where to find independent help.

Conduct we do not permit

• Fraud, money laundering and any other unlawful use of our service.
• Bots, scripts or other tools that disrupt how our games run.
• Sharing your account or login with another person.

Outcomes and liability

Chance decides every game round, so no outcome is promised. Our liability does not extend to losses caused by your own breach of the general terms, by login details you passed on, or by events we cannot reasonably control.

Questions and complaints

Questions and complaints go to our support team: live chat around the clock, or e-mail for longer matters. Include the e-mail address on the account and the date, amount and method of any transaction concerned.

Changes

We may revise these general terms, and each new version governs the account from the moment it takes effect.